59 Responses to “My Twitter Account Suspension; What You Need to Do to Keep This From Happening to You”

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  1. Cathie Heath says:

    Great information, Vicki!

    I don’t spend nearly the time on Twitter that I used to, but your
    cautions are noteworthy.

    Hoping that those who read this post understand how
    critical it is to monitor what their online activities PLUS read
    and understand the terms and conditions of all the sites/services
    they’re using in their marketing.

  2. Great post, Vicki!

    I have a question – how to post to twitter without using your shortened link.? It seems to me that I don’t want to use my affiliate link without shortening or masking it.

    Thanks,

    Ellene

    • Vicki says:

      Hi Ellene!

      Well as I said, it’s not that you shouldn’t use shortened links, but that you shouldn’t have them pointing to affiliate pages! Sorry I just now found your comment, it was in the spam folder for some reason! (I think I need to do a post soon on blacklisted IP addresses, you might have such a problem!)

      Wishing You Wonderful Success,
      Vicki

  3. Bill Theodore says:

    Great post! I have been using Tweetadder for awhile now and have had several accounts suspended, some reinstated, and some not. I have read and reread the rules and best practices. Tweetadder is a great tool but you have to be so careful with it. Twitter does not like any automation and will cut you off if they even smell it. I know that Tweetadder doesn’t use API but it sure seems that Twitter can somehow tell that you are using automation.
    Thanks for your help and advice. I will keep trying, but not relying on Tweetadder.

    Best,
    Bill

  4. OTAI SAMUEL says:

    Soorry Madam Vicki, I can feel the pain you have gone through. It’s like cutting off Oxygen from you!
    I am thankful that i have not explored Twitter very much, so it is timely for me when i upgrade. Just imagine, aseasoned person like you in the IT industry to get such a mess. It always comes unnoticed.
    I will take precaution to contact you before any thing.

  5. Reena says:

    If you don’t use any tools for twitter you won’t get easily banned. Tweetadder is a lovely tool, but it will get you banned eventually. Thank you for your awesome share, but keep in mind – using tools isn’t any good.

  6. Hayley says:

    Never heard of TweetAdder – looks like something I should try though

  7. Amy Hagerup says:

    I went and checked mine right away, Vicki. Thanks for the details. So helpful. Bless you.

  8. Rachel Henke says:

    Hi Vicki

    Thanks for sharing your situation so transparently as I’m sure it will help many people understand that they need to take great care when selecting the services they allow to access their social media accounts.

    I’m not one for automating as I’ve seen quite a few instances of people being shut down by using services that seem very exciting in the beginning but often turn out to be not such a good idea after all!

    Are you still using Unified Tribe or would that fall into the category of automation?

    • Vicki says:

      Hi Rachel!

      Yes I’m advising caution with any Twitter automation! I’m putting together a Twitter for Marketing course module that will lay it out in detail.

      And to answer your question, I am no longer in Unified Tribe, but it would not be considered automation. But even in TribePro, which is what I traversed to after Unified Tribe because it allowed automation, I did not opt for using my Twitter account for this type of automation. That would severely over-run my Twitter account, I prefer much more personal control over my content there (being my own or carefully selected content of others!).

      Thanks for stopping by!
      Wishing You Fabulous Success,
      Vicki

  9. Nicole S. Cooper says:

    Hey Vicki,

    Thanks so much for sharing this. I’m actually having some issues with Twitter now with accessing my account and wandered if you could please share with me who you contacted to get them to respond.

    I haven’t been able to access my account for months, and been unsuccessful at reaching someone.

    I’d love to know who you contacted so I can try to reach out and get help.

    thanks

    Nicole S. Cooper

    • Vicki says:

      Hi Nicole!

      Sorry you’re having Twitter troubles too – what a pain! So when you go to your profile, do you have that pink banner that tells you your account has been suspended? I found a link on that banner which I cliched and filled out the form to message them (at Zandesk). I have searched and cannot even find my original reply from them from my blog post, or I would include that email here!

      Sorry not to be of more help, good luck!

  10. Colette Morris says:

    Hi Vicki
    Thank you for sharing your pain. It will definately help others. This was a very useful post and has helped me to understand more on twitter and automation. I don’t use tweetadder but I use Socialoomph and hootsuite which may be similar. You tip on shortened urls is handy and one which I am reviewing now.
    Colette aka @workfmhomDiva

    • Vicki says:

      Thank you Colette!

      I have found yet another snag with using multiple twitter accounts in TweetAddr, in that you’ll probably have to use a proxy service in order to be successful beyond a single Twitter account! There always seems to be something new cropping up that we have to work around but that’s life in the entrepreneurial world isn’t it!

      Thanks for stopping by!
      Wishing You Fabulous Success,
      Vicki

  11. John Jarvis says:

    Hi Vicki and thanks for this post on Twitter Account Suspension.

    I have often wondered this myself about Twitter and Facebook so I signed up for a “throw away” FB account for Buzzify and OnlyWire and from now on I will not include Twitter when using TribePro.

    And you probably know this already but when searching for “Twitter Account Suspension” this post is on page 1 of Google. Good job!!!

    • Vicki says:

      Great John, glad you are protecting these accounts, very important!

      And thanks for letting me know about my #1 page rank there! I had checked and found that too, but being aware of how smart Google is, I wasn’t sure that I was seeing real results, or that even using a different browser or clearing my cache would outsmart Google for ranking high my very own post :p

      Have a great day!
      Vicki

  12. Dan O says:

    Just curious how long it took them to unsuspend. I am on day 6. I didn’t intentionally violate any policies, so I am hoping I am in a good position to get unsuspended, but getting anxious after almost a week. Thanks!

    Dan (http://www.twitter.com/stapletoncnect)

    • Vicki says:

      Hi Dan! It didn’t take very long, about 48 hrs if I remember correctly… but I did have to click on the link, request the review etc, and if I had not taken those steps I am sure they would not have un-suspended me. Read and review carefully everything they supply to you in order to get moving again!

      Good luck!
      Vicki

    • Hugh W says:

      Hello Dan and Vicky,

      I’ve been suspended for 7 days now, and like you Dan have no idea why it happened in the first instance having been through the Help Center rules time and again. I see @stapletoncnect is now back up and running again I wondered if you took any additional steps? I’ve had the automated response, and replied, but nothing further (so far) via Twitter

      Vicky – thanks for posting about this, there is very little info elsewhere on the web covering Twitter suspensions.

      Best,

      Hugh

      • Vicki says:

        Hi Hugh,

        Sorry to be so long in reply here, things are absolutely backed up at my end here! But I hope you’ve had some resolution by now – I did reply to the auto – response from Twitter, and then they asked me for more information and I replied again. It wasn’t as quick as I would have liked but at least they let me have my account back.

        I hope you were able to get going again!
        Wishing You Good Fortune,
        Vicki

  13. Afibah says:

    Thanks for sharing. I am am one of those who auto-syndicates other tribe-pro members contents via my twitter account so I am going to have to rethink this approach. Have a great day

  14. TK Goforth says:

    Hi, Vicki, do you know if the WordPress plugin “Retweet Old Posts”, would be considered problematic? I have that going….

  15. murtaza kanpurwala says:

    great article!

    My account was suspended but is now back online and working fine my username murtaz_d_techno

  16. James says:

    Thank you Vicky, article was really helpful to me.

    I also have an account that is currently suspended, I also had a look of the rules after it got suspended.
    It happened while I was sending same twits to several people, it seems that that behavior was considered as spam by bot.
    As a result, number of following and followers became zero and I am waiting for their response email.
    Of course I didn’t know the rule as you, hopefully twitter revive my account again.

    By the way, how long did it take for you to receive the email with explanation from Twitter?

  17. Taylor Jackson says:

    Hey Im in the same boat as James above ^. Yet I have no Idea why my account is suspended. Ive tried to see what it is but I have no luck. I want my account back!!

    • Vicki says:

      I know what you mean Taylor, it was one of the most upsetting things I’ve had happen to me since wordpress.com deleted my blog!

  18. Abby says:

    I can’t open my twitter when I’m using my desktop, and I’ve tried using Google Chrome, Firefox, and Internet Explorer to open it, but I still can’t. [Note: I've refreshed the page multiple times but still doesn't work.] I tried changing my password and username but when I enter the CAPTCHA, it’s always saying that I have to reenter the words, even though I typed the correct CAPTCHA codes.

    I tried to ask on twitter if my account is suspended and they responded immediately and said no. But still I cannot open my account. Any solutions for this? Please e-mail me as soon as possible please? `xoxo

    • Vicki says:

      Abby I have no idea, sorry. I do know that Twitter has some type of support system at least they did. I cannot help you with this, alas, but I wish you the best of luck!
      Vicki

  19. Jen says:

    It’s definitely annoying, I’m trying to JOIN twitter. I followed 15 people I find interesting but have no followers yet as I am new. I was suspended for “aggressive following” – really?! I’m a new account! of course I followed a bunch of people. Now i’m just not going to follow anyone. This is absurd.

  20. sarah says:

    Hi Vicky,
    thanks so much for writing this great article! Sorry I am commenting so late, but i really hope you still see this.
    I’ve had this twitter account for only a few months, and when i logged on the other day, every thing was fine. then i tweeted, and went back to my timeline and the pink banner came up to tell me I’m blocked, and yet the tweet went through! It was not a link or anything. I have read through the rules and I’m pretty sure i haven’t broken any of them. I clicked the link and contacted them explaining my dilemma, i got the auto response, replied to that and now hey still haven’t replied, and this was yesterday afternoon. I am quite stressed as this account meant a lot to me. It is now saying i have 0 followers and am following 0 people. If the revive the account will they come back? as i worked hard to get all the followers I have.
    Sorry for rambling.
    Thanks,
    sarah

    • Vicki says:

      Hi Sara,

      I’m so sorry, it does sound like Twitter has been overzealous in their suspensions lately, I’ve noticed many more visitors to this article just this month! And who knows what they were thinking, especially if you did not put out a link. But I know it was days until they got back with me after my responding as suggested in their auto-response email. I would hope they do re-instate your account, and when they do your followers will be back. I know the feeling of working hard for something that is lost! This is why you must diversify your online efforts. Connect with people you really want to be connected with also on Facebook and in other social networks, build those relationships so that they extend beyond Twitter, which you have no control over!

      Best of luck to you and I hope you get your account back soon!
      Vicki

  21. Brandon says:

    Hello. I recently had my twitter suspended. I have no clue why because I have only had it for 1 month. I emailed support, and I received an email saying that it will be unsuspended within 24hrs. Well, it has not been 1.5 days since that email.

    I’m just wondering how long it takes to get unsuspended from this email? Also, will the followers come back? I run a blog and many of my followers rely on twitter. It is embarrassing and unacceptable to have the readers see a suspended twitter. It seems like twitter is suspending a lot of innocent people lately?

    Thanks for clarifying my questions.

  22. Meera says:

    My account got suspended today for some reason, I had tweeted any linked and wasn’t using usual app apart from Facebook, tweet deck and pic badges.

    The only unusual thing about my account is that its a curation account so a new persons tweets from it each week. There are many other similar accounts and none of them have had this problem. I’ve reported it but haven’t heard back as far as I know we didn’t violate any of the rules since none of the tweets were repeated or automated and no links were shared during that day.

    Its soo annoying, there are many bot and troll accounts sending out threatening messages that don’t get suspended but mine has without reason or warning.

  23. Kate Sutton says:

    Hi, my account was suspended about an hour ago and i’m not quite sure why. I’ve sent an email but i’m not sure what else to do?! I don’t spam, i’m not aggressive, and I don’t use twitter for a business I just use it to talk to friends… I’m really confuse of to why i’ve been suspended, any ideas on what else i could do…? Thanks

    • Vicki says:

      I am so sorry Kate, I think Twitter has been on a rampage lately if I am to go solely based on the traffic count I see to this particular post. But I would say you’d have to wait a few days for reply and definitely reply to Twitters replies and follow their instructions. You should be able to get your account back, but if not it’s lost. This is the issue with free accounts and methods online, you don’t pay for therefore have any say about what they do! :(

      Good luck to you!
      Vicki

  24. asimina says:

    hey i still didnt understand what should i do to bring my twitter accout back ?:/

    • Vicki says:

      As I said, you have to click the link on the warning where they give instructions. And then reply to the auto email that comes to you and comply with their instructions therein as well. Then your only choice is to wait, I have no way of knowing how Twitter might be changing their procedures, so I can only offer that you follow their advice and wait.

  25. Wiz Khalifa says:

    Hi Everyone

    My account http://www.twitter.com/thewizkhalifa got suspended, when people started re-tweeting my tweets a lot, there were few trending topics where i got more then 200 – 300 retweets and one fine day my account got suspended

    Here i want to ask you guys, what wrong i did, if my followers re-tweet my tweets, it that something i am to be caught with, am i a spammer in that case

    Secondly i want to make a point, i filled in the suspended account request form and i got an email stating the below mentioned text

    Hello,

    Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake.

    I’ve restored your account; sorry for the inconvenience.

    Please note that it may take an hour or so for your follower and following numbers to return to normal.

    Thanks,

    Support

    Whenever i fill the request, i get this email but still my account seems suspended

    Is this some kind of JOKE which the twitter support staff plays with us

    Regards
    Frustrated
    Wiz Khalifa

    • Vicki says:

      I am sorry to hear that Wiz, I hope that the account was restored in due time, it seems Twitter went on a rampage for a while. Indeed there are lots of Twitter spammers but many people do get caught up in the bot action!

  26. How do I get my twitter unsuspended

  27. JErome Kanda says:

    How do i unsuspend my acount??

    • Vicki says:

      If you read the post Jerome you will see exactly the steps I took. Since then I don’t know what may have changed, so I would start by contacting Twitter support if my steps have changed somehow.
      Sorry I cannot help further than my writeup here.
      Best of luck!
      Vicki

  28. Lynn Baillie says:

    Thanks Vicki for your article on Twitter. I’m only really getting started with Twitter so found your advice helpful and I will take the time to fully understand their Ts&Cs. There seems to be so much to learn when getting setup online so it has been really useful to learn from your experience.

    Thanks for sharing.

    Lynn Baillie

  29. Chad Agrawal says:

    Wow!! Thanks for the tip…I’m a clickbank vendor/affiliate and I would have probably sent out a link like that at some point! Now I won’t for sure…

    I do have a question though…what was your strategy for following/unfollowing with tweetadder. I’m always scared to unfollow too many people.

    Your advice is greatly appreciated.

    Thank You
    Chad

  30. Josh says:

    Hello,

    I got suspended for “aggressive following” and I appealed and did all those steps, I received the automated response saying that I had to reply saying I understand and all that, so I did and it said my account was unsuspended… But it has been nearly 2 days and its still suspended. It seems the reply to the automated response is useless because I asked them another question in a separate appeal and it came back with the same response. But again, my account is still suspended. Any ideas??

  31. Thank you for sharing this. I don’t use any Twitter applications or tools (I only tweet 100% organic), but I’m sure every once in a while I have used a link shortener. I appreciate you and your tweets. Happy New Year Vicki <3

    Live Your Dreams,

    Jill

  32. Twitter victim says:

    If you have a business don’t rely on Twitter.

    Look what happened to Myspace. ‘Social media evolves and Twitter may well fade out of favor when a new better site arrives, all your work wasted.

    Now Justin Timberlake has poured millions into a total rebuild of Myspace to make it much much better.

    I was suckered in by a pack of Trolls into responding and in my defense Twitter banned me. I was even defending attacks on media presenters.

    I was prior generating genuine content that people found interesting (no it wasn’t porn etc)

    Because my interest was primarily politics I did follow hashtag streams for obvious reasons. I wasn’t a business and always had pure intent.

    If you are running a business set up a few accounts, one for followers.

    One for promotional info but don’t send out a gazillion tweets as people wont read it.

    One disposable account for abusing trolls attacking you.

    Always lead any potential customer away from Twitter over to your website and other media because Twitter don’t respect any contribution you may make.

    When the trolls come switch to another account and let them have it as Twitter just delete their own content drivers

    Twitter are listening to trolls Twitter self reporting algorithm because they are too dumb to work out they are cannibalizing their best & brightest contributors.

    Have an exit strategy

  33. Andrew says:

    I have just had my account suspended 3 days prior to an election.

    My posts were to some degree repetitious but they were a political message which would reach different demographics at different times of the day across the under hashtags.

    If you check the spam act political communication is exempt of the spam act.

    There were no monies derived from the tweets. About 10-20 per day. There was no personal attacks and many tweets that were @ were television programs.

    It also appears Twitter is removing posts with hyperlinks to particular websites which may impact powerful lobby groups in the US. So much for free speech.

    Meanwhile the porn spam bots continue under the same hashtag along with the some vial language poster with the most vitriol of language.

    Id say I was reported by someone with enough sway to have me canned 2 days prior the election.

    I cant see Twitter surviving under this reporting model. Business will need several accounts to prevent suspension.

    Now that Twitter are implementing advertising it will only take one of the other big dotcoms to release and improved version before complete collapse.

    If I were business I wouldn’t invest the time with such volatility in the reporting procedure.

    It appears someone with power has had me suspended at a whim. There is also organised pack trolls running around having Twitter suspend accounts.

    I cant see Twitter sustaining long term business. Their policy is too willy nilly.

    Its a lot to lose.

  34. dave says:

    Hi Vicki

    thanks for the info. Unfortunately for me I am a political blogger who ties to use twitter to raise awareness about various issue relating to those with mental health problems. It seems to me that my accounthas been suspended with for no good reason.

    Last night I ticked the tick boxes that say ‘you will not do that again’ but today I go back on because I updated my recent blog relating to this suspension, and no my tweets are not showing on #tag timelines. As if twitter is tempting me to tweet using @whomever to highlight this fact and suspend my account because that is what they claim they suspended me for in the first place?
    and I thought twitter was all about conversations?

    Its all at the end of this blog bit.ly/10d2w4p being one who likes to go to the top when something is not working may well go against me as well but I feel justified ie

    @dickc Mr Costolo once again my tweets are not showing I completed the tick boxes 13hrs ago see here http://bit.ly/10d2w4p #discrimination

    • Vicki says:

      Hi Dave, sadly you’re bumping up against the unreasonable task of having so second guess what causes the twitter gods to behave as they do. It makes no sense sometimes (well, most times). It wasn’t immediate that my own account was recovered that is for sure, I had more than one correspondence with them and it was days before my account was once again in good standing. And since then I am sure things have changed multiple times in their approach and practices. Anyway , good luck to you, I hope you get the account recovered very soon!
      Vicki

  35. Marlene says:

    Thanks for this informative post. To date, I haven’t used my Twitter account very much and am now using it more. But thanks to this post, I realize my lack of knowledge about suspension rules. I will definitely be doing my homework! Thanks Vicki

  36. N Chupp says:

    To avoid permanent suspension complete our free offers below.. no link…can you put a new link on your page or email me?

    • Vicki says:

      The point of that was to show that it was a spam email (I placed this text right after the ‘link’ that was purposefully not a link to illustrate this email):
      (link text was here) <<<—- floating your mouse over what WAS a link
      revealed it to be a NON twitter URL.

  37. Jana H says:

    So my twitter got suspended one day ago because of aggressive following (i followed about 200 people because my further account got hacked) can you pls tell me how long it normally takes to get your account fully working again? Because when I search it from another account I can already find it unsuspended but I can’t go on my profile and tweet or favourite or retweet tweets! Any tips to solve this problem? Twitter doesn’t answer to my emails as well

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